Terms of service

WARRANTY AND REPAIRS POLICY

We will repair your handbag due to any manufacturing fault at no charge for the 6 months after purchase.

If you purchased a bag from us online that requires repair, please send an email to cianabags@gmail.com with images of your bag and proof of purchase. 

Believing in sustainability we will always attempt to repair first.

If we cannot repair we will replace or refund if the bag is no longer available.
Repairs are free for 6months year after the purchase date. Thereafter, we charge a repair fee which is based on the type of repair. To have a bag repaired we must first obtain proof of purchase. Bags will not be accepted without a proof of purchase.

Most repairs take between 1 - 2 weeks to complete, though some may take longer depending on the issue. We do our very best to get your bag back to you as quickly as possible.

LOST OR DAMAGED ITEMS

If a package does not arrive, or it arrives damaged, please contact us within seven days
from confirmation of dispatch to claim insurance on the item. We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If a damaged item has arrived we require it to be returned to the postal authority in your country as near as possible in the same condition as when it was delivered.

We will then replace your item free of charge.

We are not liable for and will not replace or pay compensation for loss of, or damage to,
items we send if:

• the item is seized by Customs or any other government agency.
• the item is sent to a country where no postal or courier service exists.
• the loss or damage is the result of an event beyond our reasonable control.
• the loss or damage occurs after delivery.
• the item was authorized to be sent without tracking or without insurance.

 PAYMENTS

Payment Details

All prices are shown in NZ dollars. Your shopping cart displays the goods you have purchased. Discount codes & any shipping costs are calculated during checkout, before payment. 

We accept Visa and Mastercard credit card payments via Shopify Payments and via Paypal. Shopify and Paypal are both secure and encrypted and your credit card number will not be stored.  You do not need a PayPal account to pay by credit card using Paypal.

All orders are processed pending availability and credit verification.